Agenda

Agenda

(Session are listed in Pacific Time)

Agenda

time iconMay 14, 2024 08:30 am

Welcome/ Opening

speaker headshot Diana Peña Gonzalez
Institute for Healthcare Advancement
speaker headshot Michael Villaire
Institute for Healthcare Advancement
time iconMay 14, 2024 08:45 am

Plenary: Inclusive Language at Work

speaker headshot Suzanne Wertheim
Worthwhile Research & Consulting

Description: Everything you say and write affects your relationships with other people. Problematic language harms relationships. It lowers trust, it causes pain, and it drives people away. By contrast, inclusive language builds trust, demonstrates respect, and draws people in. This workshop gives you scientific concepts that allow you to move beyond the dictionary, which is not the ultimate authority on a word’s meaning. It demonstrates why “I wouldn’t mind if someone said it to me” and “Aren’t they being oversensitive?” are problematic. And it gives you six simple principles of inclusive language that you can use to navigate all future interactions, even as the list of “acceptable” and “unacceptable” words changes.

Objectives: 

  1. Identify why dictionaries and lists of "good" and "bad" words aren't enough to make judgments
  2. Name two linguistic concepts that are used to evaluate whether language is inclusive
  3. List the six principles of inclusive language

time iconMay 14, 2024 10:00 am

2024 The Year of Positive Disruption in Patient Education

speaker headshot Tom Bauer
Johns Hopkins Health System

Description: The way people prefer to learn has evolved significantly as a result of the digital revolutions. Yet, the tools we have to teach our patients remain the same. This has resulted in a gap in creating patient-centric health education. The impact affects patient satisfaction, healthcare professional satisfaction, quality and cost of care. I will present efforts at Johns Hopkins to provide access to patient education in the patient’s preferred methods of learning. This includes avatars, podcasts, vodcasts, digitalizing the ERAS journey, hardbound books, eBooks leveraging the patient portal along with videos, written materials, and oral conversation. 

Objectives:  

  1. Recognize a gap exists in the teaching methods currently available and many patients preferred method of learning 
  2. Describe to peers and senior leaders the emerging methods of patient education and their impact 
  3. Explain how to integrate the emerging solutions into the patients journey and clinical workflow 
time iconMay 14, 2024 10:00 am

Workshop: Virtual Networking Made Fun and Easy

speaker headshot Diana Peña Gonzalez
Institute for Healthcare Advancement
speaker headshot Dayna Gowan
Improvly Speaking

Workshops have limited seating and are available for an additional $25.

Description: As professionals, we find ourselves having to connect through virtual settings frequently.  From deciding how to word random DMs to adding catchy comments to deciding whether we absolutely must turn on our cameras … it can be a bit much.   

Not to mention the worst part: when self-doubt starts creeping in. Suddenly we’re judging ourselves, becoming hyper-critical.  And if we’re not careful, the self-criticism soon renders us voiceless — incapable of putting ourselves out there. Incapable of truly engaging.  

If any of this sounds familiar, this session is for you.  Using the conference platform, we’ll examine effective ways to network online, and leave with a renewed confidence to meaningfully share and participate online. 

Objectives:

1. Decide which sort of online networking works best for them. 

2. Provide at least 1 example of how they will connect with others at the conference. 

3. Assess their sense of confidence to rate their ability to successfully interact with others online. 

Limited to 30 attendees

time iconMay 14, 2024 11:15 am

Workshop: Achieving Health Equity by Closing the Digital Divide: Digital Health Literacy

speaker headshot Stan Hudson
Institute for Healthcare Advancement

Workshops have limited seating and are available for an additional $25.

Description: This session defines digital health literacy and its prevalence. It explains why addressing digital health literacy has become increasingly more important and how digital health literacy impacts health equity. It discusses the digital health literacy challenges that patients, caregivers, and family members face, and provides evidenced-based and best practices for supporting and coaching patients to meet those challenges. 

Objectives:

  1. Understand digital literacy, health literacy, and how the two work together to create digital health literacy demands and challenges for patients.
  2. Evaluate organizational digital health literacy to improve patient care and outcomes.
  3. Implement evidence-based strategies and practices to support patients in meeting digital health literacy challenges.

Limited to 30 attendees.

time iconMay 14, 2024 11:15 am

Meaningful Participant Engagement: Strategies to Include Diverse Perspectives from Program Development through Implementation

speaker headshot Sylvia Baedorf Kassis
The MRCT Center of Brigham and Women's Hospital and Harvard

Description: This session will review how the MRCT Center of Brigham and Women’s Hospital and Harvard includes experts from across the clinical research industry to develop and grow a plain language Clinical Research GlossaryHear about how the creation of this resource specifically prioritizes and elevates the voices of patient and caretaker advocates. Join us as we discuss approaches to include patient and community members from program development through implementation.  

Objectives:

1.       Identify at least one reason including participants is important in the programmatic life cycle. 

2.       Discuss techniques for including participant perspectives in their own work

time iconMay 14, 2024 12:30 pm

Networking Event: Meet the Experts

speaker headshot Tracy Mehan
Center for Injury Research and Policy at Nationwide Children's Hospital
speaker headshot Teresa Wagner
University of North Texas Health Science Center/UNTHSC Community Health Worker Training Center
speaker headshot Michelle D'Abundo
Seton Hall University
speaker headshot Lindsay Rosenfeld
Harvard T.H. Chan School of Public Health
speaker headshot Kathy Kastner
BestEndings.com
speaker headshot Amy Mirabella
HonorHealth Research Institute
speaker headshot Barbara Fahmy
ClearLight Writing, Editing, and Consulting, LLC
speaker headshot Santosh Kumar Mishra
Women’s University, Mumbai, India: Retired
speaker headshot Prisca Onyrgwara
Excellent Health for Africa Initiative
speaker headshot Lakesha Kinnerson
Samford University
speaker headshot Chimene Castor
Howard University
speaker headshot Karen Komondor
Health Literacy 360, LLC
speaker headshot Audrey Riffenburgh
Health Literacy Connections, LLC

Experts from various health literacy backgrounds will facilitate each table. You are free to move from table to table or stay in one location.  Don't miss this chance to connect with other seasoned professionals.

time iconMay 14, 2024 01:30 pm

Designing For Them: How "Simple" Can Guide Individuals to Better Health Outcomes

speaker headshot Gilberto Velazquez
GV Cerv Communications, Inc.

Description: Gilberto Velazquez has long-served discerning audiences across diverse therapeutic fields — to include healthcare professionals and patients. From his creative designer’s experience, Gil will guide us through graphic-design principles, sharing insights about creating engaging, reader-focused materials. Attendees will leave this session better equipped to design patient communications that are easy to read and understand.

Objectives: 

1. Determine the difference between perception and reality when putting a message together.

2. Explore how design decisions may be affected by human psychology. 

3. Describe how audiences perceive the effect of color, typography, shapes, and imagery.

time iconMay 14, 2024 01:30 pm

Workshop: AI-Assisted Video Software: A New Tool for Health Literacy Specialists (Sold Out)

speaker headshot Tracy Mehan
Center for Injury Research and Policy at Nationwide Children's Hospital
speaker headshot Katie Donovan
Center for Injury Research and Policy at Nationwide Children's Hospital

Workshops have limited seating and are available for an additional $25.

Description: This workshop aims to introduce health literacy specialists to the latest AI-assisted video programs and their potential applications. Participants will learn what it takes to create effective health education videos using AI. There will be live demonstrations showcasing how these platforms work, the available features, and the skills needed for successful use. By the end of the workshop, participants will have the knowledge they need to determine if they want to incorporate AI-assisted videos in their own work.

Objectives:

  1. Explain the potential benefits of using AI-assisted video creation software in health education 
  2. Identify the skills required to use AI-assisted video creation software 
  3. Assess the feasibility of using AI-assisted video creation software in their programs 

Limited to 30 attendees

time iconMay 14, 2024 02:40 pm

Networking Event: Speed Networking

Using a smart matching tool, you will be paired with colleagues who share similar interests. By joining this networking session, you’ll get to video chat with 3 different people for 5 minutes each. Don't miss this chance to make valuable connections with like-minded colleagues.

time iconMay 15, 2024 08:30 am

Plenary: AI and Future Implications for Health Communication

speaker headshot Tracy Mehan
Institute for Healthcare Advancement
speaker headshot Robert Jennings
National Public Health Information Coalition; Co-Chair for the Ethical Use of AI in Public Health Communications Working Group
speaker headshot Laura Schwab Reese
Purdue University
speaker headshot Munmun De Choudhury
School of Interactive Computing in Georgia Tech
speaker headshot Carissa Kathuria
Epic

Description: AI is moving quickly to help aid in health communication.  In this session, we will talk about how AI can help to make messages more individualized and meaningful.  Join us as we look at how artificial intelligence is impacting health communication and its implications for health literacy. 

  

Objectives: 

  1. List at least one way AI will impact health communication. 
  2. Consider ways in which new AI advances could impact their work. 
time iconMay 15, 2024 10:00 am

More Effective Together: Health Literacy Professionals and Libraries, a Pennsylvania Model

speaker headshot Tanya Fischer
National Comprehensive Cancer Network
speaker headshot Rob Lesher
Pennsylvania Library Association

Description: PA Forward® is a community engagement initiative of the Pennsylvania Library Association. It focuses on the work that libraries do in the areas of Basic, Information, Civic and Social, Health, and Financial Literacy. In this presentation, attendees will learn about our statewide initiative and how you can partner with libraries to promote health literacy. We’ll highlight some of our successful partnerships with organizations such as Alzheimer’s Association, Network of the National Library of Medicine (NNLM), the PA Department of Aging, the PA Department of Health, and the Lyme Disease Coalition. There will be opportunities for questions and answers and for sharing your experiences partnering with libraries.

Objectives:

  1. Define PA Forward® and how it promotes health literacy within Pennsylvania libraries and the community. 
  2. Describe successful PA Forward® health literacy partnerships and programs.
  3. Identify potential strategic partnerships with local and state libraries and health-based organizations.

time iconMay 15, 2024 10:00 am

Workshop: Writing for the Right Format (Sold Out)

speaker headshot Melanie Sampson
Literacy Works
speaker headshot Sarah Glazer
Literacy Works

Workshops have limited seating and are available for an additional $25.

Description: On any given day, we each may share information across many different formats or channels. For example, we may share the same information in an email to a partner, in a flyer, and on social media. Each of these formats has different rules and expectations for our audience members. When we aren’t aligning with the conventions of a specific format, we may inadvertently make it harder for our message to get across at all. In this session, we will talk about common ways we communicate information (newsletters, flyers, slide decks, charts, etc.) and how to make them work for you. 

Objectives:

  1. Identify general norms that exist for common everyday communication mediums like newsletters, emails, flyers, etc. 
  2. Critically analyze a document and make recommendations for improving its accessibility and usefulness
  3. Plan for making documents accessible and useful from the start

Limited to 30 attendees.

time iconMay 15, 2024 11:15 am

Workshop: Why Grade Leveling Leads to Less Equitable Health Materials -- and What to Do Instead (Sold Out)

speaker headshot Jeanine Draut
Colorado Access

Workshops have limited seating and are available for an additional $25.

Description: Grade leveling is a convenient way to set a readability standard for health materials. The American Medical Association and National Institutes of Health recommend that materials be written at a sixth-grade reading level. But this guideline is often interpreted as a rule, creating an impossible task for practitioners and resulting in materials that omit essential information and are no more equitable than an overly complex text. In this workshop, we will use adult learning principles to explore other ways to create clear, equitable materials using a range of tools, including AI. 

Objectives:

  1. Explain to decision-makers how a single-minded focus on grade leveling can lead to inequitable access to health information. 
  2. Use universal design of learning strategies to create materials that eliminate distraction and guide information processing. 
  3. Use AI tools to support the modification of existing materials for different audiences. 

Limited to 30 attendees.

time iconMay 15, 2024 11:15 am

Easing Health Communication through the Arts and Neuroscience

speaker headshot Diana Peña Gonzalez
Institute for Healthcare Advancement
speaker headshot Jennifer Kuo
Arts in Public Health Professional | Health & Wellness Facilitator | Community Connector
speaker headshot Elissa Donzis
Pluri Inc.

Description: Effective health literacy requires us to communicate clearly through multifaceted strategies that span verbal and nonverbal cues. This session explores the transformative power of arts-enhanced activities in health communication, demonstrating how these practices fulfill learning objectives and are underpinned by robust neurological evidence.  By integrating practical examples and actionable resources, participants will be equipped to apply these insights in their professional settings, fostering a more inclusive and effective approach to health education.

Objectives:

1. Identify various forms of communication.

2. Describe benefits of using arts-enhanced activities for health education. 

3. Understand how art-making enhances memory and learning through sensory engagement and brain activation.

time iconMay 15, 2024 12:30 pm

Networking Lounge: Roundtables by Topic

Various moderators will conduct engaging conversations about certain topics. Zero in on a topic that interests you, and grab a seat at that table.  You can also join a table with an open topic to meet others and discuss a topic that is important to you. Each table can support a total of 40 participants. The following roundtables in this agenda are topics you will be able to choose from.

time iconMay 15, 2024 12:30 pm

Roundtable: Why Plain Language Should Be Part of Your Internal Communications, Too

speaker headshot Melanie Sampson
Literacy Works
speaker headshot Sarah Glazer
Literacy Works

Description: We hear a lot about plain language as a tool when talking to the community at large, but your team is part of your community, too! Sometimes, the very same principles that we value in our community-facing communications do not get used in our internal communications. In this session, we’ll talk about the importance of clear, behind-the-scenes communication in health settings and why clear communication is a part of everyone’s job. 

Objectives:

  1. Recognize an internal organizational communication challenge and identify potential solutions
  2. Propose education, training, and change when it comes to communication upskilling
  3. Identify ways to develop a reflective practice when it comes to communication
time iconMay 15, 2024 12:30 pm

Roundtable: Using the Arts to Enhance Programs

speaker headshot Jennifer Kuo
Arts in Public Health Professional | Health & Wellness Facilitator | Community Connector
speaker headshot Elissa Donzis
Pluri Inc.
speaker headshot Diana Peña Gonzalez
Institute for Healthcare Advancement

Description: Join this roundtable to meet with others who are using the arts to enhance the effectiveness of their program.  Hear what others in the field are working on and connect with others with similar interests in the arts.

time iconMay 15, 2024 12:30 pm

Roundtable: Health Literacy Specialist Certificate

speaker headshot Stan Hudson
Institute for Healthcare Advancement
speaker headshot Rachel Roberts
Institute for Healthcare Advancement
speaker headshot Brian DeGeer
Former Equity in Orange County Grantee

Description: Join this roundtable to learn more about the Health Literacy Specialist Certificate and to get your questions answered.

time iconMay 15, 2024 12:30 pm

Roundtable- Creating an Ideal Future for AI in Health Literacy: The Good, The Bad, and the Scary.

speaker headshot Michael Villaire
Institute for Healthcare Advancement

Join us for a discussion on AI in health literacy. In what direction do we as a community want to see AI implemented to best achieve a shared goal of health equity? What about AI in health literacy concerns you? We’ll collect thoughts and examples in this session to use for a broader community discussion in the coming months.

time iconMay 15, 2024 12:30 pm

Roundtable: Simplified Visuals for Better Bedside Patient Communication: Perspectives from an Emergency Medicine Physician

speaker headshot Sapana Adhikari
Emergency Medicine Physician

Description:  Simplified visuals can greatly enhance bedside patient communication. But what types of visuals are best? During this short presentation, I’ll share my experience creating and selecting existing visuals for better bedside patient communication. I’ll share my list of the “Top 10 Things I Learned About Visual Communication” as both a physician and medical illustrator. I’ll use specific examples of patient encounters and talk about what works and what doesn’t. I’ll review why certain visuals are helpful, while others can be confusing. After this talk, you’ll be able to use my checklist when selecting visuals for better bedside communications.

Objectives:

  1. List the 10 things to look for in selecting and creating a helpful bedside visual. 
  2. Judge a helpful visual versus a confusing visual and be able to discuss the reasons why.
  3. Discuss ways in which the clinician, the medical illustrator, the health literacy communicators, and the patient might interact when developing new visuals.
time iconMay 15, 2024 12:30 pm

Roundtable: An Illustrative Example - Workforce Development and Health Literacy

speaker headshot Paula Allen-Meares
University of Illinois Chicago
speaker headshot Alana Biggers
University of Illinois Chicago
speaker headshot Carolyn Dickens
University of Illinois Chicago
speaker headshot Olga Garcia-Bedoya
University of Illinois Chicago
speaker headshot Yolanda Suarez-Balcazar
University of Illinois Chicago

Description: We are hosting an interdisciplinary roundtable discussion. Presenters will include healthcare professionals representing medicine, nursing, and applied health sciences. We’ll discuss presenters’ collaborations with different municipalities during the pandemic. Specifically, we’ll focus on their experience creating training webinars. The presenters comprise racially and ethnically diverse faculty members who come with deep knowledge and experience working with various primarily urban communities. During our discussion, presenters will provide insight into how to design and execute effective health literacy training to a targeted audience. A handout of resources will be provided for participants. 

Objectives:

  1. Create a health literacy training with topical areas and components
  2. Recognize potential challenges one might face when implementing strategies to create a health literate workforce
  3. Identify solutions to barriers that could impede the adoption of strategies to improve health literacy
time iconMay 15, 2024 01:30 pm

Workshop: Clarity in Care: A Blueprint for Implementing Plain Language Writing Training in Healthcare (Sold Out)

speaker headshot Saul Amezquita
Advocate Health
speaker headshot Bethany Howell
Atrium Health Wake Forest

Workshops have limited seating and are available for an additional $25.

Description: This workshop outlines a successful plain-language-writing training program designed for busy healthcare professionals. Learn how to create and implement a program that improves health literacy, communication, and patient outcomes. Gain insights from real-world implementation and understand the practical solutions that can be adapted to various healthcare settings. It’s not just about writing; it’s about making sure everyone, no matter their background, can understand health information equally well.

Objectives:

  1. Define the key parts of a plain language writing training program for healthcare professionals.
  2. Identify potential challenges in implementing such a program and potential strategies to overcome them.
  3. Compose an action plan for a customized plain language writing training program tailored to their healthcare setting.

Limited to 30 attendees.

time iconMay 15, 2024 01:30 pm

Promoting Health Equity for People with Communication Disabilities

speaker headshot Adena Dacy
American Speech-Language-Hearing Association

Description: People with communication disabilities have worse health and healthcare outcomes than those who do not. Lack of effective communication access contributes to these disparities. Healthcare information must be usable for people with communication disabilities, so they have equitable opportunities to make well-informed decisions and be as healthy as possible. Equipping patients and healthcare providers to meet communication-access needs is essential for improving health literacy. To that end, the American Speech-Language-Hearing Association has a new ”Better Health Starts With Effective Communication” initiative. This session outlines its ACCESS framework to help participants remove communication barriers and advance health equity for all.

Objectives: 

  1. Identify common barriers people with communication disabilities face when accessing health care information/services and their potential consequences 
  2. Describe at least 4 methods for providing health information/services to people with communication disabilities that support effective communication using ASHA's ACCESS framework 
  3. Create an action plan to build their skills as effective communicators of health information to people with communication disabilities
time iconMay 15, 2024 02:40 pm

Networking Event: Speed Networking

Using a smart matching tool, you will be paired with colleagues who share similar interests. By joining this networking session, you’ll get to video chat with 3 different people for 5 minutes each. Don't miss this chance to make valuable connections with like-minded colleagues.

time iconMay 16, 2024 08:30 am

Plenary: The Health Literacy Environment - Critical Contextual Components Supporting Health Literacy

speaker headshot Rima Rudd
Harvard TH Chan School of Public Health

Objectives:

1. Describe at least 4 critical organizational components contributing to health literacy. 

2. Describe at least 4  key actions that increase health literacy.

time iconMay 16, 2024 08:30 am

Plenary: Organizational Health Literacy: Where Are We and Where Are We Going?

speaker headshot Lindsay Rosenfeld
Harvard T.H. Chan School of Public Health
speaker headshot Samuel Mendez
PhD Candidate - Harvard T.H. Chan School of Public Health
speaker headshot Jennifer Bishop
Health Promotion and Communication Division, within the Office of Disease Prevention and Health Promotion
speaker headshot Cathy Leslie
Thom Child & Family Services

Description: Organizational Health Literacy is crucial to improving health equity. Inequity is largely driven by structural barriers (e.g., racism, sexism). We must improve how systems create access to, understanding of, and use of information and services for all. Health and social organizations attend to core human needs, such as housing, food access, education, and employment. This panel will provide a brief overview of organizational health literacy (OHL) in multiple arenas and offer ideas for next steps and innovations in research, policy, and practice.

Objectives:

1. Understand basic information about organizational health literacy. 

2. Identity at least 2 ways organizational health literacy can be implemented in their workplace. 

time iconMay 16, 2024 10:30 am

Layer Up for Success! A Tale of Weaving a Multi-modal Health Literacy Curriculum Into a Clinical Education Program

speaker headshot Lori Anne Parker-Danley
Vanderbilt University Medical Center
speaker headshot Sarah Ferguson
Vanderbilt University Medical Center

Description: At Vanderbilt Health, the patient-education department and dietetic internship program have developed a novel multimodal and interdisciplinary health literacy curriculum that’s been integrated into the internship’s competency-based coursework. Designed to facilitate skill acquisition as interns progress from didactic classes to supervised practice, this highly successful curriculum can be adapted for a variety of settings and groups. In this session, presenters will share their curriculum, which includes health literacy, teach-back, experiential learning lab simulations, narrative medicine, motivational interviewing, and radical listening. They’ll also explore how the curriculum is adaptable to other settings, and discuss its relevance to learners, educators, and organizational leaders.

Objectives:

  1. List the three main health literacy questions that are essential to clear communication and patient understanding (What does the patient need to do? Why do they need to do it? And how do they do it?) 
  2. Describe the benefits of a multi-modal, interdisciplinary approach to health literacy training. 
  3. List three things they can do to advance health literacy in their own organizations.
time iconMay 16, 2024 10:30 am

Workshop: Incorporating AI into Material Production and Assessment: Opportunities, Challenges, and Pitfalls (Sold Out)

speaker headshot Samuel Mendez
Harvard T.H. Chan School of Public Health

Workshops have limited seating and are available for an additional $25.

Description: In this workshop, Samuel Mendez draws on their ongoing dissertation research to examine the incorporation of artificial intelligence tools into health literacy work, including creation and assessment of materials. Samuel will introduce generative AI tools that practitioners might use in their daily work, as well as the implications of more advanced AI-driven research methods for the field. Throughout, Samuel will invite critical analysis of these tools and prompt health literacy professionals to consider what AI policies/practices they want to advocate for in their own professional settings.

Objectives:

  1. Identify and use AI-driven tools for text-based health communication material brainstorming, production, and assessment in their next communication project.
  2. Describe the potential benefits and pitfalls of incorporating AI tools into an online health communication workflow.
  3. Identify an appropriate workplace policy to safeguard against the potential pitfalls of using AI-driven communication tools without organizational health literacy supports.

Limited to 30 attendees

time iconMay 16, 2024 11:45 am

Strategies to Assess Organizational Health Literacy for Usable Results to Make Meaningful Improvements

speaker headshot Misty Paschall
Center for Health Literacy, University of Arkansas for Medical Sciences
speaker headshot Katherine Leath
Center for Health Literacy, University of Arkansas for Medical Sciences

Description: To address equity and the role healthcare organizations play to ensure health literacy is integrated into policy and practice, Healthy People 2030 added a definition of Organizational Health Literacy (OHL) and considerations for organizational integration. Materials from AHRQ Tools and Resources and the Health Literacy Environment of Hospitals and Health Centers (HLE2) existed, but development of a process to assist organizations’ use of these tools was needed. This presentation will detail the development of an OHL assessment and planning process, and how healthcare organizations in two states used the process to make improvements based on health literacy best practices.

Objectives:

  1. Recognize the value of assessing OHL and existing tools to support an organizational process.
  2. Describe the process used to assess and train individuals and organizations in three different states.
  3. Discuss the application of the process for their own professional use.
time iconMay 16, 2024 11:45 am

Building Resilient Healthcare Systems: Elevating Health Literacy to Combat Workplace Burnout

speaker headshot Somkene Igboanugo
University Health Network

Description: In the face of escalating rates of burnout among healthcare practitioners, it's imperative to adopt a systemic approach to tackle this pressing issue. Join us for an enlightening session as we delve into the complexities of workplace burnout, particularly focusing on its connection with health literacy. We'll explore how elevating organizational health literacy can serve as a cornerstone in fortifying healthcare systems against burnout. From understanding the intricate dimensions of burnout to unveiling practical steps for cultivating a health-literate environment, this session aims to equip participants with actionable insights to foster resilience, improve patient care, and alleviate burnout within healthcare settings.

Objectives:

  1. Understand the correlation between healthcare practitioner burnout and health literacy deficits, highlighting communication challenges and workload implications.
  2. Explore actionable strategies to enhance health literacy within healthcare organizations, focusing on capacity-building for practitioners and integration into organizational policies.
  3. Identify key interventions for fostering a resilient healthcare environment, mitigating burnout, and improving patient care through elevated health literacy practices.

time iconMay 16, 2024 01:00 pm

Development of a Replicable Health Literacy Trends Analysis and ROI Model

speaker headshot Melanie Stone
The University of Texas Health Science Center at San Antonio
speaker headshot Yolande Pengetnze
MyPHI, LLC
speaker headshot Teresa Wagner
SaferCare Texas/University of North Texas Health Science Center

Description: Return on Investment (ROI) helps measure effectiveness of health literacy interventions and determine whether resources invested in these initiatives yield positive results. Community Health Workers (CHWs) bridge healthcare gaps for low-literate populations through culturally congruent communication. We will unveil our novel model that examines health literacy trends using publicly available data (MEPS, ACS) and correlates findings with health literacy intervention changes (use of CHWs) to develop an ROI.  ROI analysis can be leveraged to justify funding and legislation to support health literacy programs that impact patient outcomes through improved health behaviors, increased patient satisfaction, and reduced healthcare costs.

Objectives:

  1. Describe how to assess health literacy trends in their counties using publicly available data.
  2. Discuss the value of a health literacy Return on Investment (ROI).
  3. Examine how to use the Texas ROI model for assessing health literacy ROI in their own community setting.
time iconMay 16, 2024 01:00 pm

If You Build It, They Will Come: Creating an Interdisciplinary Patient Education Management Process for System-wide Health Advocacy

speaker headshot Elizabeth Li
Stanford Medicine Children's Health
speaker headshot Jenny Shaffer
Stanford Medicine Children's Health
speaker headshot Hizuru Cruz
Stanford Medicine Children's Health

Description: Stanford Medicine Children’s Health takes an organizational health literacy approach to patient education. We developed a house-wide standardized process to collect, process, review, translate, and disseminate patient/family education materials. Our team uses Quickbase, a project management solution, to manage this process and collaborate with business partners. Before implementing this new process, 82% of submitted documents were above the national 7th-grade readability level. After the health literacy review, this dropped to 37%. Submissions also increased by 87% in just one year. This presentation gives attendees a practical framework and actionable resources for developing a structured patient-education review process.

Objectives:

  1. Ideate and build a patient education management workflow. 
  2. Use a standard project management tool to support a patient education management process. 
  3. Identify ways Plan-do-check-act (PDCA) can improve the management process over time. 
time iconMay 16, 2024 02:15 pm

Closing

speaker headshot Diana Peña Gonzalez
Institute for Healthcare Advancement
speaker headshot Michael Villaire
Institute for Healthcare Advancement
time icon

Mobile Technology: Managing Diabetes in the Digital Age Through Enhancing Health Literacy and Fostering Self-Care Adherence

speaker headshot Bilkis Banu
Northern University Bangladesh

(30-minute session)

Description: Diabetes poses a growing global challenge, with a prevalence of 14.2% in 2021, and an anticipated rise to 15.3% by 2045. The associated costs for complications are escalating, reaching 1005 USD in 2021, and projected to hit 1390 USD in 2045. Early diagnosis and effective management are crucial in mitigating this issue. Diabetes self-care involves diet, medication, exercise, follow-up visits, blood glucose testing, and risk behavior and foot care — all linked to positive outcomes. The integration of mobile phones has revolutionized diabetes education and intervention, especially in developing countries like Bangladesh, where 100% of the 149 million population have mobile subscriptions. Text messages, voice reminders, and smartphone applications are proving to be effective tools. They can enhance health literacy, provide clinic reminders and medication prompts, and foster overall awareness. The result is globally empowered patients who are able to manage diabetes effectively and reduce the risk of non-communicable diseases.

Objectives:

  1. Identify the diverse usages of digital technology in health problem solution
  2. Explain the diverse usages of mobile health (m-health)
  3. Describe m-health implementation
time icon

Co-design of Patient Education Program Framework

speaker headshot Lucia Ghadimi
The Ottawa Hospital
speaker headshot Grace Germano
The Ottawa Hospital

(30-minute session)

Description: Engaging patients in healthcare program design is increasingly common, leveraging their lived experiences for improved service quality. In patient-education programs, strategic patient involvement is crucial. This presentation describes co-design of a patient-education program framework at a tertiary healthcare organization, emphasizing meaningful patient engagement. Genuine collaboration with diverse groups of patient advisors not only contributes to sustainable program design, it also enhances organizational health literacy. By sharing this co-design process, we highlight a transformative approach that empowers patients, making them active participants in their care.

Objectives:

  1. Identify elements of a meaningful patient engagement in health service design
  2. Describe the process of co-design of a patient education program framework
  3. Recognize the collaborative co-design approach to patient education program framework fosters organizational health literacy
time icon

Empowering Wellness: Integrating Health Education Through Multimedia Learning

speaker headshot Kristen Gosse
Carrot Fertility

(30-minute session)

Description: This prerecorded presentation covers the intersection of health education and multimedia learning, aiming to empower individuals in their wellness journey. It will include topics such as:

  • Interactive learning modules: Explore how multimedia elements like videos, animations, and interactive modules can enhance understanding of health concepts and improve health literacy.
  • Digital resources for health education: Showcase various digital tools, apps, and online platforms that provide valuable health information and education while meeting the needs of a diverse population (ESL, cultural variation, learning differences, etc.).
  • Gamification in health education: Discuss gamified approaches to make learning about health engaging and enjoyable.
  • Case studies and success stories: Share examples of successful integration of multimedia in health-education programs, highlighting positive outcomes.
  • Accessibility and inclusivity: Address how multimedia learning can cater to diverse learning preferences and ensure inclusivity in health education.
  • Effective communication strategies: Explore how multimedia aids in conveying health information effectively, fostering better retention and understanding.
  • Challenges and solutions: Discuss potential challenges in integrating multimedia into health education and propose solutions for overcoming them.
  • Future trends and innovations: Touch upon emerging trends and innovations in health education.

Overall, this presentation emphasizes the role of multimedia in making health education more accessible, engaging, and impactful for those seeking to enhance their well-being.

Objectives:

  1. Identify at least three types of multimedia elements suitable for enhancing health education.
  2. Discuss developing educational resources incorporating multimedia elements.
  3. Describe how to assess the impact of multimedia on learner engagement and knowledge retention in health education.
time icon

Health Literacy Policies and Strategies in Asia-Pacific

speaker headshot Marjorie Morrison
Lymphoma Coalition

(30-minute session)

Description: Lymphoma Coalition conducts a biennial Global Patient Survey (GPS) on Lymphomas & CLL to understand patient experience in lymphomas and the impact of treatment and care. The presentation will present GPS findings in the context of information, communication, and patient outcomes in treatment and healthcare. Additionally, the presentation will highlight data and key learnings from a 2023 global report on health literacy in Asia-Pacific that explores the state of national policies for ten countries. The report outlines the comparative health-literacy policy analysis results covering four key areas and provides proposed health-literacy policy interventions that address inequities and health disparities.

Objectives:

  1. Recognize health literacy priorities using policy research and evidence-based data.
  2. Duplicate best practices to help support policy development, priority setting and/or help to further accelerate policy interventions.
  3. Recognize patient experience in the context of individual and organizational health literacy.
time icon

Identifying Mental Health and Suicide Prevention: Resources on a College Campus Shouldn’t Require a Degree

speaker headshot Melissa Woody
Stony Brook University

(60-minute session)

Description: Students arrive at higher education institutions with varying degrees of health literacy, comfort discussing mental health concerns, and ability to identify and access mental health resources. Developing a comprehensive, visually appealing and culturally appropriate campaign can aid in combating mental health stigma, encourage help-seeking behaviors, and reduce barriers to care. We will share our blueprint for the delivery and evaluation of our tiered health literacy campaign launched at Stony Brook University to address these issues.

Objectives:

  1. Describe a comprehensive, visually appealing and culturally appropriate marketing campaign.
  2. Create a tiered health literacy campaign.
  3. Develop a plan to measure the effectiveness of tiered health literacy campaign.
time icon

Innovative Approach to Measuring Organizational Health Literacy

speaker headshot Lucia Ghadimi
The Ottawa Hospital
speaker headshot Grace Germano
The Ottawa Hospital

(30-minute session)

Description: Limited personal health literacy in Canada contributes to poor self-care behaviours and inappropriate use of healthcare services. To better support individuals with limited health literacy, healthcare organizations have a responsibility to make health information easily accessible, understandable, and actionable for their patients and communities. Existing tools to measure organizational health literacy often have several limitations, focusing on organizational structure and offering one-time assessments. This presentation introduces an innovative measurement approach using the Canadian Institute for Health Information’s Patient Experience Survey. By optimizing this tool, organizations can continually monitor and address health literacy needs, fostering improved health information provision.

Objectives:

  1. Identify the development process of an evidence-based health literacy measurement tool
  2. Recognize how this approach to measuring organizational health literacy in the area of patient education materials contributes to advancement of our organizational health literacy
  3. Examine if this approach is transferrable to their own organization
time icon

Organizational Health Literacy Best Practices for Improving Clinical Trial Diversity

speaker headshot Becky Johnson
SPARC
speaker headshot Michelle D'Abundo
Seton Hall University, School of Health and Medical Sciences

(30 mintues)

Description: While barriers to clinical trial participation among diverse communities are multifaceted, emphasis is often placed on patient-level barriers, such as limited health literacy. However, persistence of systemic barriers, including those stemming from research sites, contributes to the lack of progress in achieving clinically relevant trial populations. For example, research staff do not always address the needs of their patients with lower health literacy skills. During this session, clinical research stakeholders will share recommendations for adopting practices to promote the organizational health literacy of research sites with a focus on improving skills of healthcare professionals when communicating clinical trial information.

Objectives:

  1. Explain how to best discuss clinical research with potential participants in a way that will maximize the greatest understanding
  2. Use strategies for addressing disparities among historically underrepresented and underserved populations in clinical research
  3. Discuss the role organizational health literacy best practices can play in promoting equitable access to clinical research

time icon

Self-Care literacy: An Emerging Concept in Health Promotion and Education

speaker headshot Michelle D'Abundo
Seton Hall University, School of Health and Medical Sciences
speaker headshot Vanessa Rodriguez
Seton Hall University
speaker headshot Patricia West-Low
Children's Specialized Hospital
speaker headshot Kyle Downey
Seton Hall University

(60 minutes)

Description: Research about self-care has shown a mediating effect on stress and well-being especially during COVID-19. However, how to put self-care into action through the concept of self-care literacy has been minimally explored. Research from the authors will be discussed in the process of developing a functional definition of self-care literacy. Many self-care practices emerging from research were not evidence-based and some could be detrimental to well-being. For example, mindfulness is often recommended for self-care without attention to the benefits and risks of the practice. Mindfulness will be explored as it relates to self-care literacy particularly in health promotion and education.

Objectives:

  1. Recognize the association between self-care agency and self-care literacy.
  2. Explain the risks and benefits of mindfulness as a self-care practice.
  3. Describe how to offer evidence-based, participant centered information.

time icon

Utilizing Community Health Workers to Improve Health Literacy in Durham County, North Carolina

speaker headshot Edeia Lynch
Durham County Department of Public Health
speaker headshot Kiara Tompkins
Durham County Department of Public Health

(30 minutes)

Description: Community Health Workers (CHWs) are a readily available, but often overlooked resource, to increase health literacy in communities that have been historically marginalized. CHWs are recognized for their ability to effectively bridge the gap that often exists between providers and patients. We have created a training that equips local CHWs with essential skills and education around culturally relevant health concerns in their respective communities such as mental health, COVID-19, and chronic diseases. This training was our unique approach to addressing evident health disparities, providing culturally and linguistically appropriate health information, and further enhancing the local CHW workforce.

Objectives:

  1. Attendees will be able to increase health literacy by at least 12% by the end of the proposed training.
  2. Identify a pathway for education opportunities for CHWs within 3 months of the training.
  3. Attendees will be able to explain how to equitably engage the CHW workforce by providing culturally and linguistically appropriate resources by the end of the proposed training.
time icon

From Silence to Empowerment: How to Apply Creative Expression and Effective Listening in Health Literacy Ethics.

speaker headshot Cassandra Buffington-Bates
Health Information Management System Society

(30 minutes)

Description: This presentation explores the critical role of effective communication in healthcare, emphasizing the impact of active listening on patient outcomes, trust-building, and cultural competence. It delves into empowering patients through shared decision-making and highlights health literacy education initiatives applicable across the globe. Integrating digital arts and creative expressions in health communication is analyzed to improve ethical literacy challenges. Common challenges in implementing effective listening practices are addressed, and future trends in healthcare communication are explored. The conclusion underscores the ethical implications of active listening in health literacy.

Objectives:

  1. Recognize the Importance of Creative Expression in Health Literacy Ethics
  2. Describe  effective listening skills in Healthcare Communication
  3. Discuss how to empower individuals to advocate for health literacy

time icon

Taking Our Best Shot at Promoting Health Literacy and Engagement

speaker headshot Vivian Tat
Taking Our Best Shot / The University of Texas Medical Branch
speaker headshot Nathan Tat
Taking Our Best Shot
speaker headshot Abhi Rao
Taking Our Best Shot / UTMB

(30 minutes)

Description: Taking Our Best Shot (TOBS) is an interprofessional, student-led initiative that aims to foster evidence-based science communication and health literacy through cross-sectoral partnerships. We have created educational materials, led mentorship activities with schools across Texas, and participated in community-wide events. Our infographic challenge engages students in trustworthy scientific research and strengthens their communication skills by translating their findings for the public. We also partnered with a public library for our seminar series, TOBS at Health Conversations. This program provides community members with health information and offers budding health professionals the opportunity to present various topics in a public forum.

Objectives:

  1. Engage fellow stakeholders in building communication strategies at health fairs and community-wide events.
  2. Implement infographic challenges in various schools and educational institutions for advancing health literacy in high school students.
  3. Adapt 'Taking Our Best Shot' at Health Conversations in community centers and libraries for promoting health literacy in the general public.
time icon

Arabic Translation and Content Validation of the Mental Health Literacy Scale (MHLS) for Perinatal Emirati Patients in the United Arab Emirates: A Heterogeneous Expert Panel Method

speaker headshot Rouwida ElKhalil
United Arab Emirates University

(30 minutes)

Description:  The material’s relevance to health literacy and knowledge can be derived from the rigorous translation process employed in the development of MHLS-Ar. This process encompassed two Arabic forward translations, a backward translation, perinatal Emirati women cognitive debriefing (drawn from the Mutaba'ah Mother and Child Cohort Study), and a meticulous review by a translation expert panel.  To ensure content validity in the UAE context, Perinatal Clinical Experts and Mental Health Experts conducted assessments, followed by cognitive debriefing with perinatal Emirati women. Professionals and women were actively involved in rating the 35 MHLS items on a 4-point scale, evaluating their relevance to the mental health literacy (MHL) construct, suitability for the Emirati perinatal population, comprehensibility, and comprehensiveness.  Therefore, the meticulous approach to translation, expert evaluations, and direct input from the target population enhance the material’s alignment with health literacy principles. 

Objectives:

  1. Describe the MHLS-Ar translation including forward and backward translations, and translation team review.
  2. Describe the MHLS-Ar content validation process, including the expert panel reviews and cognitive debriefing by patients.
  3. Develop a plan to apply the principles learned from the MHLS-Ar development process in their own health literacy research, specifically in the adaptation of scales to new contexts or populations.

time icon

Educating Our Future Workforce: Engaging Future Health Professionals as Health Literacy Advocates

speaker headshot Shiloh Williams
San Diego State University
speaker headshot Helina Hoyt
University of Oklahoma

(60 minutes)

Description: Engaging future health professionals in health literacy (HL) advocacy is one approach for increasing awareness of the impact of HL on care and inspiring new partners to effectively advocate on behalf of high-risk populations.  In this session, attendees will learn how one rural-border school of nursing used a service-learning framework to engage registered nurses in HL advocacy through research to better understand prevalence of HL, barriers to healthcare access and health information-seeking behaviors.  Attendees will be able to brainstorm ways in which they can engage the future workforce to support health literacy advocacy efforts in their communities.

Objectives:

  1. Recognize the importance of engaging future healthcare professionals as health literacy partners to advocate for high-risk populations.
  2. Describe how a service-learning framework could be used to engage future healthcare professionals in health literacy research and advocacy.
  3. Discuss opportunities for engaging with future healthcare providers as health literacy partners using the ideas and concepts presented.

time icon

Health Literacy in the Arab World: Challenges and Opportunities

speaker headshot Satish Chandrasekhar Nair
Tawam Hospital

(60 minutes)

Description: Non-communicable diseases are the leading cause of mortality worldwide. In the Arab world, the prevalence of deaths associated with CVD is higher than the global average, and the incidence of disease is 10-15 years earlier than in Western nations. In patients with NCD, inadequate health literacy (HL) is significantly associated with poor health outcomes. The goal of this study is to assess HL levels among patients with NCD in the Arab world, to develop effective health system strategies for disease prevention and management.

Objectives:

  1. Recognize Health Literacy Issues in the Arab World
  2. Identify Health Literacy and Gender Challenges
  3. Discuss Self-management and Care optimization

time icon

Impact of International Regulations on Health Literacy and Clinical Trials

speaker headshot Lee Holland
Certara
speaker headshot Angie Sun
Certara

(60 minutes)

Description: New EU regulations require plain language versions of clinical trials (CT) results and protocol synopses be made public. We will discuss EU regulations, the unique challenges of creating plain language documents for CT, and the potential use of these documents to increase health literacy around CT. These include: 

  • Increased transparency and trust in medical research.
  • Improving organizational health literacy of CT sponsors.
  • Encouraging collaborative efforts between CT sponsors and patient advocates.
  • Empowering patients to make informed decisions about newer medical treatments and enrolling in CT.
  • More equitable access to CT.

Objectives:

  1. Define the two different types of plain language documents required by EU clinical trial regulations.
  2. Use plain language documents as a health literacy resource.
  3. Describe strategies to provide accurate information about clinical trials to populations that do not have equitable access to them.

time icon

Vietnamese Mental Health Cultural Competency

speaker headshot Thu Tran
Boat People SOS- Center for Community Advancement
speaker headshot Kimmi Phan
Boat People SOS- Center for Community Advancement

(60 minutes)

Description: This presentation addresses cultural competency and literacy when approaching mental health among the Vietnamese community. It includes different approaches to providing services and initiating conversations about the topic. The presentation also introduces Western and Eastern medicine practices in mental health and, further, encourages finding balance in both practices to achieve positive outcomes regarding mental health conditions tailored to the Vietnamese culture.

Objectives:

  1. Discuss distinctions in mental health terminology when translated into Vietnamese and apply them appropriately.
  2. Develop the skills to employ culturally competent approaches for engaging with the Vietnamese community.
  3. Distinguish between Western medicine and Eastern medicine practices.