Description: Everything you say and write affects your relationships with other people. Problematic language harms relationships. It lowers trust, it causes pain, and it drives people away. By contrast, inclusive language builds trust, demonstrates respect, and draws people in. This workshop gives you scientific concepts that allow you to move beyond the dictionary, which is not the ultimate authority on a word’s meaning. It demonstrates why “I wouldn’t mind if someone said it to me” and “Aren’t they being oversensitive?” are problematic. And it gives you six simple principles of inclusive language that you can use to navigate all future interactions, even as the list of “acceptable” and “unacceptable” words changes.
Objectives:
CE credits: Earn 1.25 credit in (CHES/MCHES), (CNE), (CPH), (MLA), (CME) and 1 credit for Social Workers
Description: The way people prefer to learn has evolved significantly as a result of the digital revolutions. Yet, the tools we have to teach our patients remain the same. This has resulted in a gap in creating patient-centric health education. The impact affects patient satisfaction, healthcare professional satisfaction, quality and cost of care. I will present efforts at Johns Hopkins to provide access to patient education in the patient’s preferred methods of learning. This includes avatars, podcasts, vodcasts, digitalizing the ERAS journey, hardbound books, eBooks leveraging the patient portal along with videos, written materials, and oral conversation.
Objectives:
Description: As professionals, we find ourselves having to connect through virtual settings frequently. From deciding how to word random DMs to adding catchy comments to deciding whether we absolutely must turn on our cameras … it can be a bit much.
Not to mention the worst part: when self-doubt starts creeping in. Suddenly we’re judging ourselves, becoming hyper-critical. And if we’re not careful, the self-criticism soon renders us voiceless — incapable of putting ourselves out there. Incapable of truly engaging.
If any of this sounds familiar, this session is for you. Using the conference platform, we’ll examine effective ways to network online, and leave with a renewed confidence to meaningfully share and participate online.
Objectives:
1. Decide which sort of online networking works best for them.
2. Provide at least 1 example of how they will connect with others at the conference.
3. Assess their sense of confidence to successfully interact with others online.
CE credits are not available for this session.
Description: This session defines digital health literacy and its prevalence. It explains why addressing digital health literacy has become increasingly more important and how digital health literacy impacts health equity. It discusses the digital health literacy challenges that patients, caregivers, and family members face, and provides evidenced-based and best practices for supporting and coaching patients to meet those challenges.
Objectives:
CE credits: Earn 1 credit in (CHES/MCHES), (CNE), (CPH), (MLA), (CME), and Social Workers
Description: This session defines digital health literacy and its prevalence. It explains why addressing digital health literacy has become increasingly more important and how digital health literacy impacts health equity. It discusses the digital health literacy challenges that patients, caregivers, and family members face, and provides evidenced-based and best practices for supporting and coaching patients to meet those challenges.
Objectives:
CE credits: Earn 1 credit in (CHES/MCHES), (CNE), (CPH), (MLA), (CME), and Social Workers
Description: This session will review how the MRCT Center of Brigham and Women’s Hospital and Harvard includes experts from across the clinical research industry to develop and grow a plain language Clinical Research Glossary. Hear about how the creation of this resource specifically prioritizes and elevates the voices of patient and caretaker advocates. Join us as we discuss approaches to include patient and community members from program development through implementation.
Objectives:
CE credits: Earn 1 credit in (CHES/MCHES), (CNE), (CPH), (MLA), (CME), and Social Workers
Description: Gilberto Velazquez has long-served discerning audiences across diverse therapeutic fields — to include healthcare professionals and patients. From his creative designer’s experience, Gil will guide us through graphic-design principles, sharing insights about creating engaging, reader-focused materials. Attendees will leave this session better equipped to design patient communications that are easy to read and understand.
Objectives:
1. Determine the difference between perception and reality when putting a message together.
2. Explore how design decisions may be affected by human psychology.
3. Describe how audiences perceive the effect of color, typography, shapes, and imagery.
CE credits: Earn 1 credit in (CHES/MCHES), (CNE), (CPH), (MLA), (CME), and Social Workers
Description: This workshop aims to introduce health literacy specialists to the latest AI-assisted video programs and their potential applications. Participants will learn what it takes to create effective health education videos using AI. There will be live demonstrations showcasing how these platforms work, the available features, and the skills needed for successful use. By the end of the workshop, participants will have the knowledge they need to determine if they want to incorporate AI-assisted videos in their own work.
Description: This workshop aims to introduce health literacy specialists to the latest AI-assisted video programs and their potential applications. Participants will learn what it takes to create effective health education videos using AI. There will be live demonstrations showcasing how these platforms work, the available features, and the skills needed for successful use. By the end of the workshop, participants will have the knowledge they need to determine if they want to incorporate AI-assisted videos in their own work.
Objectives:
CE credits: Earn 1 credit in (CHES/MCHES), (CNE), (CPH), (MLA), (CME), and Social Workers
Description: AI is moving quickly to help aid in health communication. In this session, we will talk about how AI can help to make messages more individualized and meaningful. Join us as we look at how artificial intelligence is impacting health communication and its implications for health literacy.
Objectives:
CE credits: Earn 1.5 credit in (CHES/MCHES), (CNE), (CPH), (MLA), (CME), and Social Workers
Description: PA Forward® is a community engagement initiative of the Pennsylvania Library Association. It focuses on the work that libraries do in the areas of Basic, Information, Civic and Social, Health, and Financial Literacy. In this presentation, attendees will learn about our statewide initiative and how you can partner with libraries to promote health literacy. We’ll highlight some of our successful partnerships with organizations such as Alzheimer’s Association, Network of the National Library of Medicine (NNLM), the PA Department of Aging, the PA Department of Health, and the Lyme Disease Coalition. There will be opportunities for questions and answers and for sharing your experiences partnering with libraries.
Objectives:
CE credits: Earn 1 credit in (CHES/MCHES), (CNE), (CPH), (MLA), (CME), and Social Workers
Description: On any given day, we each may share information across many different formats or channels. For example, we may share the same information in an email to a partner, in a flyer, and on social media. Each of these formats has different rules and expectations for our audience members. When we aren’t aligning with the conventions of a specific format, we may inadvertently make it harder for our message to get across at all. In this session, we will talk about common ways we communicate information (newsletters, flyers, slide decks, charts, etc.) and how to make them work for you.
Objectives:
CE credits: Earn 1 credit in (CHES/MCHES), (CNE), (CPH), (MLA), (CME), and Social Workers
Description: Grade leveling is a convenient way to set a readability standard for health materials. The American Medical Association and National Institutes of Health recommend that materials be written at a sixth-grade reading level. But this guideline is often interpreted as a rule, creating an impossible task for practitioners and resulting in materials that omit essential information and are no more equitable than an overly complex text. In this workshop, we will use adult learning principles to explore other ways to create clear, equitable materials using a range of tools, including AI.
Objectives:
CE credits: Earn 1 credit in (CHES/MCHES), (CNE), (CPH), (MLA), (CME), and Social Workers
Description: Effective health literacy requires us to communicate clearly through multifaceted strategies that span verbal and nonverbal cues. This session explores the transformative power of arts-enhanced activities in health communication, demonstrating how these practices fulfill learning objectives and are underpinned by robust neurological evidence. By integrating practical examples and actionable resources, participants will be equipped to apply these insights in their professional settings, fostering a more inclusive and effective approach to health education.
Objectives:
1. Identify various forms of communication.
2. Describe benefits of using arts-enhanced activities for health education.
3. Understand how art-making enhances memory and learning through sensory engagement and brain activation.
CE credits: Earn 1 credit in (CHES/MCHES), (CNE), (CPH), (MLA), (CME), and Social Workers
Description: Join this roundtable to meet with others who are using the arts to enhance the effectiveness of their program. Hear what others in the field are working on and connect with others with similar interests in the arts.
CE credits are not available for this session.
Description:
CE credits are not available for this session.
Join us for a discussion on AI in health literacy. In what direction do we as a community want to see AI implemented to best achieve a shared goal of health equity? What about AI in health literacy concerns you? We’ll collect thoughts and examples in this session to use for a broader community discussion in the coming months.
CE credits are not available for this session.
Description: Simplified visuals can greatly enhance bedside patient communication. But what types of visuals are best? During this short presentation, I’ll share my experience creating and selecting existing visuals for better bedside patient communication. I’ll share my list of the “Top 10 Things I Learned About Visual Communication” as both a physician and medical illustrator. I’ll use specific examples of patient encounters and talk about what works and what doesn’t. I’ll review why certain visuals are helpful, while others can be confusing. After this talk, you’ll be able to use my checklist when selecting visuals for better bedside communications.
Objectives:
CE credits: Earn .75 credit in (CHES/MCHES), (CNE), (CPH), (MLA), (CME)
Description: We are hosting an interdisciplinary roundtable discussion. Presenters will include healthcare professionals representing medicine, nursing, and applied health sciences. We’ll discuss presenters’ collaborations with different municipalities during the pandemic. Specifically, we’ll focus on their experience creating training webinars. The presenters comprise racially and ethnically diverse faculty members who come with deep knowledge and experience working with various primarily urban communities. During our discussion, presenters will provide insight into how to design and execute effective health literacy training to a targeted audience. A handout of resources will be provided for participants.
Objectives:
CE credits: Earn .75 credit in (CHES/MCHES), (CNE), (CPH), (MLA), (CME)
Description: This workshop outlines a successful plain-language-writing training program designed for busy healthcare professionals. Learn how to create and implement a program that improves health literacy, communication, and patient outcomes. Gain insights from real-world implementation and understand the practical solutions that can be adapted to various healthcare settings. It’s not just about writing; it’s about making sure everyone, no matter their background, can understand health information equally well
Objectives:
CE credits: Earn 1 credit in (CHES/MCHES), (CNE), (CPH), (MLA), (CME), and Social Worker
Description: People with communication disabilities have worse health and healthcare outcomes than those who do not. Lack of effective communication access contributes to these disparities. Healthcare information must be usable for people with communication disabilities, so they have equitable opportunities to make well-informed decisions and be as healthy as possible. Equipping patients and healthcare providers to meet communication-access needs is essential for improving health literacy. To that end, the American Speech-Language-Hearing Association has a new ”Better Health Starts With Effective Communication” initiative. This session outlines its ACCESS framework to help participants remove communication barriers and advance health equity for all.
Objectives:
CE credits: Earn 1 credit in (CHES/MCHES), (CNE), (CPH), (MLA), (CME), and Social Worker
Description: Organizational Health Literacy is crucial to improving health equity. Inequity is largely driven by structural barriers (e.g., racism, sexism). We must improve how systems create access to, understanding of, and use of information and services for all. Health and social organizations attend to core human needs, such as housing, food access, education, and employment. This panel will provide a brief overview of organizational health literacy (OHL) in multiple arenas and offer ideas for next steps and innovations in research, policy, and practice.
Objectives:
1. Understand basic information about organizational health literacy.
2. Identity at least 2 ways organizational health literacy can be implemented in their workplace.
CE credits: Earn 1.75 credit in (CHES/MCHES), (CNE), (CPH), (MLA), (CME), and 1.5 credit in Social Workers
Objectives:
1. Describe at least 4 critical organizational components contributing to health literacy.
2. Describe at least 4 key actions that increase health literacy.
Description: At Vanderbilt Health, the patient-education department and dietetic internship program have developed a novel multimodal and interdisciplinary health literacy curriculum that’s been integrated into the internship’s competency-based coursework. Designed to facilitate skill acquisition as interns progress from didactic classes to supervised practice, this highly successful curriculum can be adapted for a variety of settings and groups. In this session, presenters will share their curriculum, which includes health literacy, teach-back, experiential learning lab simulations, narrative medicine, motivational interviewing, and radical listening. They’ll also explore how the curriculum is adaptable to other settings, and discuss its relevance to learners, educators, and organizational leaders.
Objectives:
CE credits: Earn 1 credit in (CHES/MCHES), (CNE), (CPH), (MLA), (CME), and Social Workers
Description: In this workshop, Samuel Mendez draws on their ongoing dissertation research to examine the incorporation of artificial intelligence tools into health literacy work, including creation and assessment of materials. Samuel will introduce generative AI tools that practitioners might use in their daily work, as well as the implications of more advanced AI-driven research methods for the field. Throughout, Samuel will invite critical analysis of these tools and prompt health literacy professionals to consider what AI policies/practices they want to advocate for in their own professional settings.
Objectives:
CE credits: Earn 1 credit in (CHES/MCHES), (CNE), (CPH), (MLA), (CME), and Social Workers
Description: To address equity and the role healthcare organizations play to ensure health literacy is integrated into policy and practice, Healthy People 2030 added a definition of Organizational Health Literacy (OHL) and considerations for organizational integration. Materials from AHRQ Tools and Resources and the Health Literacy Environment of Hospitals and Health Centers (HLE2) existed, but development of a process to assist organizations’ use of these tools was needed. This presentation will detail the development of an OHL assessment and planning process, and how healthcare organizations in two states used the process to make improvements based on health literacy best practices.
Objectives:
CE credits: Earn 1 credit in (CHES/MCHES), (CNE), (CPH), (MLA), (CME), and Social Workers
Description: In the face of escalating rates of burnout among healthcare practitioners, it's imperative to adopt a systemic approach to tackle this pressing issue. Join us for an enlightening session as we delve into the complexities of workplace burnout, particularly focusing on its connection with health literacy. We'll explore how elevating organizational health literacy can serve as a cornerstone in fortifying healthcare systems against burnout. From understanding the intricate dimensions of burnout to unveiling practical steps for cultivating a health-literate environment, this session aims to equip participants with actionable insights to foster resilience, improve patient care, and alleviate burnout within healthcare settings.
Objectives:
CE credits: Earn 1 credit in (CHES/MCHES), (CNE), (CPH), (MLA), (CME), and Social Workers
Description: Return on Investment (ROI) helps measure effectiveness of health literacy interventions and determine whether resources invested in these initiatives yield positive results. Community Health Workers (CHWs) bridge healthcare gaps for low-literate populations through culturally congruent communication. We will unveil our novel model that examines health literacy trends using publicly available data (MEPS, ACS) and correlates findings with health literacy intervention changes (use of CHWs) to develop an ROI. ROI analysis can be leveraged to justify funding and legislation to support health literacy programs that impact patient outcomes through improved health behaviors, increased patient satisfaction, and reduced healthcare costs.
Objectives:
CE credits: Earn 1 credit in (CHES/MCHES), (CNE), (CPH), (MLA), (CME), and Social Workers
Description: Stanford Medicine Children’s Health takes an organizational health literacy approach to patient education. We developed a house-wide standardized process to collect, process, review, translate, and disseminate patient/family education materials. Our team uses Quickbase, a project management solution, to manage this process and collaborate with business partners. Before implementing this new process, 82% of submitted documents were above the national 7th-grade readability level. After the health literacy review, this dropped to 37%. Submissions also increased by 87% in just one year. This presentation gives attendees a practical framework and actionable resources for developing a structured patient-education review process.
Objectives:
CE credits: Earn 1 credit in (CHES/MCHES), (CNE), (CPH), (MLA), (CME), and Social Workers
(30-minute session)
Description: Engaging patients in healthcare program design is increasingly common, leveraging their lived experiences for improved service quality. In patient-education programs, strategic patient involvement is crucial. This presentation describes co-design of a patient-education program framework at a tertiary healthcare organization, emphasizing meaningful patient engagement. Genuine collaboration with diverse groups of patient advisors not only contributes to sustainable program design, it also enhances organizational health literacy. By sharing this co-design process, we highlight a transformative approach that empowers patients, making them active participants in their care.
Objectives:
(30-minute session)
Description: Diabetes poses a growing global challenge, with a prevalence of 14.2% in 2021, and an anticipated rise to 15.3% by 2045. The associated costs for complications are escalating, reaching 1005 USD in 2021, and projected to hit 1390 USD in 2045. Early diagnosis and effective management are crucial in mitigating this issue. Diabetes self-care involves diet, medication, exercise, follow-up visits, blood glucose testing, and risk behavior and foot care — all linked to positive outcomes. The integration of mobile phones has revolutionized diabetes education and intervention, especially in developing countries like Bangladesh, where 100% of the 149 million population have mobile subscriptions. Text messages, voice reminders, and smartphone applications are proving to be effective tools. They can enhance health literacy, provide clinic reminders and medication prompts, and foster overall awareness. The result is globally empowered patients who are able to manage diabetes effectively and reduce the risk of non-communicable diseases.
Objectives:
(30-minute session)
Description: This prerecorded presentation covers the intersection of health education and multimedia learning, aiming to empower individuals in their wellness journey. It will include topics such as:
Overall, this presentation emphasizes the role of multimedia in making health education more accessible, engaging, and impactful for those seeking to enhance their well-being.
Objectives:
(30-minute session)
Description: Lymphoma Coalition conducts a biennial Global Patient Survey (GPS) on Lymphomas & CLL to understand patient experience in lymphomas and the impact of treatment and care. The presentation will present GPS findings in the context of information, communication, and patient outcomes in treatment and healthcare. Additionally, the presentation will highlight data and key learnings from a 2023 global report on health literacy in Asia-Pacific that explores the state of national policies for ten countries. The report outlines the comparative health-literacy policy analysis results covering four key areas and provides proposed health-literacy policy interventions that address inequities and health disparities.
Objectives:
(60-minute session)
Description: Students arrive at higher education institutions with varying degrees of health literacy, comfort discussing mental health concerns, and ability to identify and access mental health resources. Developing a comprehensive, visually appealing and culturally appropriate campaign can aid in combating mental health stigma, encourage help-seeking behaviors, and reduce barriers to care. We will share our blueprint for the delivery and evaluation of our tiered health literacy campaign launched at Stony Brook University to address these issues.
Objectives:
(30-minute session)
Description: Limited personal health literacy in Canada contributes to poor self-care behaviours and inappropriate use of healthcare services. To better support individuals with limited health literacy, healthcare organizations have a responsibility to make health information easily accessible, understandable, and actionable for their patients and communities. Existing tools to measure organizational health literacy often have several limitations, focusing on organizational structure and offering one-time assessments. This presentation introduces an innovative measurement approach using the Canadian Institute for Health Information’s Patient Experience Survey. By optimizing this tool, organizations can continually monitor and address health literacy needs, fostering improved health information provision.
Objectives:
(30 mintues)
Description: While barriers to clinical trial participation among diverse communities are multifaceted, emphasis is often placed on patient-level barriers, such as limited health literacy. However, persistence of systemic barriers, including those stemming from research sites, contributes to the lack of progress in achieving clinically relevant trial populations. For example, research staff do not always address the needs of their patients with lower health literacy skills. During this session, clinical research stakeholders will share recommendations for adopting practices to promote the organizational health literacy of research sites with a focus on improving skills of healthcare professionals when communicating clinical trial information.
Objectives:
(60 minutes)
Description: Research about self-care has shown a mediating effect on stress and well-being especially during COVID-19. However, how to put self-care into action through the concept of self-care literacy has been minimally explored. Research from the authors will be discussed in the process of developing a functional definition of self-care literacy. Many self-care practices emerging from research were not evidence-based and some could be detrimental to well-being. For example, mindfulness is often recommended for self-care without attention to the benefits and risks of the practice. Mindfulness will be explored as it relates to self-care literacy particularly in health promotion and education.
Objectives:
(30 minutes)
Description: Community Health Workers (CHWs) are a readily available, but often overlooked resource, to increase health literacy in communities that have been historically marginalized. CHWs are recognized for their ability to effectively bridge the gap that often exists between providers and patients. We have created a training that equips local CHWs with essential skills and education around culturally relevant health concerns in their respective communities such as mental health, COVID-19, and chronic diseases. This training was our unique approach to addressing evident health disparities, providing culturally and linguistically appropriate health information, and further enhancing the local CHW workforce.
Objectives:
(30 minutes)
Description: This presentation explores the critical role of effective communication in healthcare, emphasizing the impact of active listening on patient outcomes, trust-building, and cultural competence. It delves into empowering patients through shared decision-making and highlights health literacy education initiatives applicable across the globe. Integrating digital arts and creative expressions in health communication is analyzed to improve ethical literacy challenges. Common challenges in implementing effective listening practices are addressed, and future trends in healthcare communication are explored. The conclusion underscores the ethical implications of active listening in health literacy.
Objectives:
(30 minutes)
Description: Taking Our Best Shot (TOBS) is an interprofessional, student-led initiative that aims to foster evidence-based science communication and health literacy through cross-sectoral partnerships. We have created educational materials, led mentorship activities with schools across Texas, and participated in community-wide events. Our infographic challenge engages students in trustworthy scientific research and strengthens their communication skills by translating their findings for the public. We also partnered with a public library for our seminar series, TOBS at Health Conversations. This program provides community members with health information and offers budding health professionals the opportunity to present various topics in a public forum.
Objectives:
(30 minutes)
Description: The material’s relevance to health literacy and knowledge can be derived from the rigorous translation process employed in the development of MHLS-Ar. This process encompassed two Arabic forward translations, a backward translation, perinatal Emirati women cognitive debriefing (drawn from the Mutaba'ah Mother and Child Cohort Study), and a meticulous review by a translation expert panel. To ensure content validity in the UAE context, Perinatal Clinical Experts and Mental Health Experts conducted assessments, followed by cognitive debriefing with perinatal Emirati women. Professionals and women were actively involved in rating the 35 MHLS items on a 4-point scale, evaluating their relevance to the mental health literacy (MHL) construct, suitability for the Emirati perinatal population, comprehensibility, and comprehensiveness. Therefore, the meticulous approach to translation, expert evaluations, and direct input from the target population enhance the material’s alignment with health literacy principles.
Objectives:
(60 minutes)
Description: Engaging future health professionals in health literacy (HL) advocacy is one approach for increasing awareness of the impact of HL on care and inspiring new partners to effectively advocate on behalf of high-risk populations. In this session, attendees will learn how one rural-border school of nursing used a service-learning framework to engage registered nurses in HL advocacy through research to better understand prevalence of HL, barriers to healthcare access and health information-seeking behaviors. Attendees will be able to brainstorm ways in which they can engage the future workforce to support health literacy advocacy efforts in their communities.
Objectives:
(60 minutes)
Description: New EU regulations require plain language versions of clinical trials (CT) results and protocol synopses be made public. We will discuss EU regulations, the unique challenges of creating plain language documents for CT, and the potential use of these documents to increase health literacy around CT. These include:
Objectives:
(60 minutes)
Description: This presentation addresses cultural competency and literacy when approaching mental health among the Vietnamese community. It includes different approaches to providing services and initiating conversations about the topic. The presentation also introduces Western and Eastern medicine practices in mental health and, further, encourages finding balance in both practices to achieve positive outcomes regarding mental health conditions tailored to the Vietnamese culture.
Objectives: